Frequently Asked Questions

Australia-wide — metro and regional. We ship within Australia only. Warranty coverage extends to Australia and New Zealand; international customers are welcome to arrange their own freight forwarding.

Most metro orders arrive within 4–6 business days, and some take up to 8. For rural and remote areas, allow another 4–5 business days. If anything is going to take longer than that, we tell you before it ships. Tracking details are emailed to you once your order is on its way.

Shipping is estimated at checkout and quoted on the order — never baked into the headline price. Regional or remote deliveries may need a revised freight quote; if so, we contact you before dispatch and you can accept it or take a full refund. See our full shipping policy.

Delivery is to your doorstep only — couriers don't unpack or remove packaging. A signature is required on delivery, though "Authority to Leave" can be arranged in advance. Upstairs or indoor placement can be quoted separately. We can't deliver to P.O. Boxes, so please give an accessible street address.

Change-of-mind returns are accepted within 180 days of purchase. If the item is unopened and in its original box, a 10% restocking fee applies. If it has been unboxed but is otherwise as new, undamaged and complete, the fee is 25%. In both cases return shipping is the customer's responsibility and the original delivery fee isn't refunded. Refunds go back to your original payment method after the goods are received and inspected.

You're covered, and you won't be freighting a fridge anywhere. Tell us what's wrong and send a photo, and we arrange and pay for the collection ourselves. Damaged or defective items qualify for repair, replacement or a full refund under Australian Consumer Law, regardless of the standard return window.

Every product comes with a 2-year Australian warranty, with coverage across Australia and New Zealand. Full terms are in our returns & refund policy.

Yes. If your order hasn't dispatched yet you'll get a full refund, less the $100 design fee (inc GST) where we've already produced artwork for you. Once an order has shipped, the change-of-mind terms apply: the restocking fee for the condition it comes back in, plus delivery costs. Supply your own print-ready artwork to our template and there's no design fee.

Yes — that's our specialty. We brand fridges, bar stools, tables, signage, backlit displays and bar mats, across 30+ fridge models from 50L counter units to 737L flagship showcases. Start a custom project.

Yes. You pay for the order upfront so we know you're committed, then we produce a photorealistic mockup and revise until you approve the final print-ready files. If you walk away at any point before print approval, you're refunded in full, less a $100 design fee (inc GST) covering the artwork we produced. Supply your own print-ready artwork to our template and there's no design fee.

We send a quote the same business day. Once you approve the print-ready artwork, build and dispatch typically runs 2–3 weeks.

No minimum — we brand a single unit. Volume pricing applies on orders of three or more.

We use premium cast vinyl rated 5+ years — UV-stable, scratch-resistant and built for daily commercial use. Branded bar mats are dishwasher-safe.

Bar fridges of every kind — glass-door, outdoor, under-bench, mini, commercial and wine — plus fire pits, bar stools, bar tables and bar mats. Almost anything can be custom-branded with your logo.

KingCave is an online store shipping Australia-wide. Browse the full range here and we'll deliver straight to your door.

No code needed — the price shown on each product is the live selling price. For volume or trade pricing, request a trade quote.

Yes. We work with venues, breweries, drinks brands and resellers on volume and trade pricing. Request a trade quote and we'll come back the same business day.